Privacy Policy

The Information We Need and How We Use It

When you order with us, we ask for information such as your name, e-mail address, delivery address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Safety and Security Of Your Information

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure to protect the information that we store about you from unauthorised access.

Contacting us by telephone

For the purposes of staff training and to ensure we offer excellent customer service some calls to us are recorded and monitored.

Use of 'Cookies'

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled.

Consent

All the information we collect via our website or through correspondence with you may be used for the following purposes:

  • Dealing with orders and accounts
  • Research
  • Process payments, credit reference checking and fraud detection
  • Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Your Rights

If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our Customer Service Team customercare@burntoringe.com. They will happily review your file and update the records if required. You can contact our customer service team by email or phone.

If you wish to change your existing preferences on receiving marketing information from Burnt Oringe Company Limited or any carefully selected third parties whose products we think may be of interest to you please see below for further details:

  • If you do not wish to receive any further mailings from Burnt Oringe Company Limited please email mailremove@burntoringe.com
  • If you do not wish to receive any further emails from Burnt Oringe Company Limited please email emailremove@burntoringe.com but please remember that if you unsubscribe we will not be able to send you special email offers and sale details before anyone else.
  • If you have previously unsubscribed from the Burnt Oringe Company Limited email list but would now like to receive emails again, please email sales@burntoringe.com

Online Security

The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.